# first frame networkers ag

> first frame networkers ag is a Swiss IT services provider based in Baar, Switzerland. The company designs, implements, secures, operates, and supports IT infrastructure for businesses. Its public website is primarily in German and covers workplace, cybersecurity, networking, cloud, managed services, support, company information, references, careers, news, and technical knowledge-base articles.

Use the pages below as the preferred canonical sources for information about first frame networkers ag. Most content is written in German.

## Main website

- [Homepage](https://www.firstframe.net/): Overview of the company, core IT service areas, case studies, news, and team.
- [Service offering](https://www.firstframe.net/angebot-1): Overview of services and solutions.
- [Company overview](https://www.firstframe.net/unternehmen-1): Company profile, approach, history, values, employees, and certifications.
- [References](https://www.firstframe.net/referenzen): Customer references and case studies.
- [Contact](https://www.firstframe.net/kontakt): Address, contact details, opening hours, sales, administration, and Service Desk information.
- [Support](https://www.firstframe.net/support): Support access and customer assistance.
- [News](https://www.firstframe.net/news): Company news and announcements.
- [Blog](https://www.firstframe.net/blog): Articles, insights, and technical or business-oriented IT content.
- [Partners](https://www.firstframe.net/partner): Technology and solution partners.
- [Careers](https://www.firstframe.net/karriere-1): Careers, workplace, open positions, and vocational training.
- [Jobs](https://www.firstframe.net/karriere/jobs): Current job vacancies.
- [Vocational training](https://www.firstframe.net/karriere/ausbildung): Apprenticeships and training opportunities.

## Core service areas

- [Workplace Services](https://www.firstframe.net/workplace-services): Endpoint management, modern workplace solutions, Microsoft tenant operations, and workplace security.
- [Security Services](https://www.firstframe.net/security-services): Cybersecurity services for detecting, analyzing, preventing, and responding to threats.
- [Network Services](https://www.firstframe.net/network-services): Secure network infrastructure, firewalls, switching, WLAN, and remote access.
- [Cloud Services](https://www.firstframe.net/cloud-services): Secure Swiss cloud services under the first 365 brand.
- [Managed Services](https://www.firstframe.net/managedservices): Outsourced operation, monitoring, maintenance, security, reporting, and support for IT systems.
- [Service packages](https://www.firstframe.net/dienstleistungspakete): Packaged IT services.
- [Maintenance and support packages](https://www.firstframe.net/wartung-und-support): first care maintenance and support offerings.
- [Managed Services offering](https://www.firstframe.net/managedservices/angebot-managed-services): Detailed overview of managed service options.
- [24×7 emergency support](https://www.firstframe.net/managedservices/notfall-support-bereitschaft-24x7): Around-the-clock emergency support offered under a separate agreement.
- [Managed Server](https://www.firstframe.net/managedservices/managed-server): Managed operation, monitoring, maintenance, updates, and security for servers.

## Workplace services

- [first endpoint update](https://www.firstframe.net/workplace-services/first-endpoint-update): Managed endpoint updating.
- [Managed Protected Essentials](https://www.firstframe.net/workplace-services/managed-protected-essentials): Managed endpoint protection service.
- [Managed Microsoft Tenant](https://www.firstframe.net/workplace-services/managed-microsoft-tenant): Managed administration of Microsoft cloud tenants.

## Security services

- [Managed Protected Services](https://www.firstframe.net/security-services/managed-protected-services): Managed cybersecurity protection.
- [Managed Protected Awareness](https://www.firstframe.net/security-services/managed-protected-awareness): Security-awareness service for employees.

## Network services

- [Managed Firewall](https://www.firstframe.net/network-services/managed-firewall): Managed firewall operation and security.
- [Managed Switch](https://www.firstframe.net/network-services/managed-switch): Managed network-switch operation.
- [Managed WLAN](https://www.firstframe.net/network-services/managed-wlan): Managed wireless network service.
- [first endpoint VPN](https://www.firstframe.net/network-services/first-endpoint-vpn): Managed endpoint VPN and secure remote access.

## Cloud services

- [first 365 Cloud Services](https://www.firstframe.net/cloud-services/first-365-cloud-services): Overview of the first 365 cloud portfolio.
- [first 365 vServer](https://www.firstframe.net/cloud-services/first-365-vserver): Virtual server infrastructure hosted in the Swiss cloud.
- [vServer Backup](https://www.firstframe.net/cloud-services/vserver-backup): Backup service for virtual servers.
- [first 365 Web Application Firewall](https://www.firstframe.net/cloud-services/first-365-web-application-firewall): Web application firewall service.

## Knowledge base

- [Knowledge base home](https://www.firstframe.net/knowledgebase): Central support and technical documentation for first 365 cloud services, first services, Microsoft 365, and the support portal.
- [first 365 Backup](https://www.firstframe.net/knowledgebase/first-365-backup): Backup documentation, licensing, configuration, and troubleshooting.
- [first 365 DNS](https://www.firstframe.net/knowledgebase/first-365-dns): DNS service documentation.
- [first 365 Email Encryption](https://www.firstframe.net/knowledgebase/first-365-e-mail-encryption): Email encryption setup, use, certificates, and SEPPmail guidance.
- [first 365 vServer](https://www.firstframe.net/knowledgebase/first-365-vserver): vCloud Director, virtual-machine administration, authentication, and VMware Tools.
- [first 365 vServer Backup](https://www.firstframe.net/knowledgebase/first-365-vserver-backup): Backup information for first 365 vServer.
- [first endpoint VPN](https://www.firstframe.net/knowledgebase/first-endpoint-vpn): Endpoint VPN and managed-services portal documentation.
- [first Monitoring](https://www.firstframe.net/knowledgebase/first-monitoring): Monitoring login, onboarding, and password guidance.
- [Microsoft 365](https://www.firstframe.net/knowledgebase/microsoft-365): Microsoft 365 security and account documentation.
- [Support Portal](https://www.firstframe.net/knowledgebase/support-portal): Customer portal login, incidents, service requests, language, passwords, and contact-data exchange.
- [Miscellaneous documentation](https://www.firstframe.net/knowledgebase/verschiedenes): Data transfer, service status updates, and other support topics.

## Selected technical guides

### Microsoft 365

- [Set up multi-factor authentication](https://www.firstframe.net/knowledgebase/microsoft-365/multi-faktor-authentizierung-mfa-einrichten)
- [Create a passkey](https://www.firstframe.net/knowledgebase/microsoft-365/passkey-erstellen)
- [Reset a password using SSPR](https://www.firstframe.net/knowledgebase/microsoft-365/passwort-zuruecksetzen-via-sspr)

### first 365 Backup

- [Install the Veeam Management Agent](https://www.firstframe.net/knowledgebase/first-365-backup/veeam-mgmt-agent-installation)
- [Add Veeam Microsoft 365 rental licenses](https://www.firstframe.net/knowledgebase/first-365-backup/veeam-m365-rental-lizenzen-einspielen)
- [Add Veeam Backup & Replication rental licenses without Enterprise Manager](https://www.firstframe.net/knowledgebase/first-365-backup/veeam-br-rental-lizenzen-ohne-veeam-enterprise-manager-einspielen)
- [Add Veeam Backup & Replication rental licenses with Enterprise Manager](https://www.firstframe.net/knowledgebase/first-365-backup/veeam-br-rental-lizenzen-mit-veeam-enterprise-manager-einspielen)
- [Veeam Cloud Connect general information](https://www.firstframe.net/knowledgebase/first-365-backup/veeam-cloud-connect-allgemeine-informationen)
- [Exclude file types from first 365 Online Backup](https://www.firstframe.net/knowledgebase/first-365-backup/first-365-online-backup-dateityp-ausschliessen)
- [Veeam Cloud Connect troubleshooting guide](https://www.firstframe.net/knowledgebase/first-365-backup/veeam-cloud-connect-troubleshooting-guide)

### Email encryption

- [Automatic email encryption](https://www.firstframe.net/knowledgebase/first-365-e-mail-encryption/e-mails-werden-automatisch-verschluesselt)
- [General information about email encryption](https://www.firstframe.net/knowledgebase/first-365-e-mail-encryption/allgemeine-informationen)
- [Send encrypted email with SEPPmail](https://www.firstframe.net/knowledgebase/first-365-e-mail-encryption/versenden-von-verschluesselten-e-mails-mit-seppmail)
- [Open encrypted SEPPmail messages](https://www.firstframe.net/knowledgebase/first-365-e-mail-encryption/oeffnen-von-verschluesselten-seppmails)
- [Install the SEPPmail Outlook add-in](https://www.firstframe.net/knowledgebase/first-365-e-mail-encryption/seppmail-outlook-add-in-installieren)
- [Handle an expiring certificate](https://www.firstframe.net/knowledgebase/first-365-e-mail-encryption/zertifikat-laeuft-ab)

### first 365 vServer

- [Affinity rules](https://www.firstframe.net/knowledgebase/first-365-vserver/affinity-rules)
- [Use named disks](https://www.firstframe.net/knowledgebase/first-365-vserver/einsatz-von-named-disk)
- [Sign in to vCloud Director](https://www.firstframe.net/knowledgebase/first-365-vserver/beim-vcloud-director-anmelden)
- [Create a virtual machine in vCloud Director](https://www.firstframe.net/knowledgebase/first-365-vserver/neue-vm-im-vcloud-director-erstellen)
- [Modify a virtual machine in vCloud Director](https://www.firstframe.net/knowledgebase/first-365-vserver/vm-im-vcloud-director-anpassen)
- [Configure SAML authentication with Azure AD](https://www.firstframe.net/knowledgebase/first-365-vserver/saml-authentifizierung-einrichten-mit-azure-ad)
- [Install VMware Tools in a virtual machine](https://www.firstframe.net/knowledgebase/first-365-vserver/vmware-tools-in-vm-installieren)
- [Open the VM web console in vCloud Director](https://www.firstframe.net/knowledgebase/first-365-vserver/vm-webkonsole-im-vcloud-director-oeffnen)

### Support portal and monitoring

- [Customer portal overview](https://www.firstframe.net/knowledgebase/support-portal/erklaerung-kundenportal)
- [Sign in to the support portal](https://www.firstframe.net/knowledgebase/support-portal/login-im-support-portal)
- [Create an incident](https://www.firstframe.net/knowledgebase/support-portal/incident-erstellen)
- [Create a service request](https://www.firstframe.net/knowledgebase/support-portal/service-request-erstellen)
- [Reset a support-portal password](https://www.firstframe.net/knowledgebase/support-portal/passwort-zuruecksetzen)
- [Change the support-portal language](https://www.firstframe.net/knowledgebase/support-portal/sprache-umstellen)
- [Automatic exchange of contact data](https://www.firstframe.net/knowledgebase/support-portal/automatischer-austausch-von-kontaktdaten)
- [first Monitoring login and first steps](https://www.firstframe.net/knowledgebase/first-monitoring/login-und-erste-schritte)
- [Reset a first Monitoring password](https://www.firstframe.net/knowledgebase/first-monitoring/passwort-zuruecksetzen)
- [Receive service status updates](https://www.firstframe.net/knowledgebase/verschiedenes/status-updates-erhalten)
- [Transfer data securely to or from first frame networkers](https://www.firstframe.net/knowledgebase/verschiedenes/datentransfer-zwischen-ihnen-und-first-frame-networkers)

## Company

- [Values](https://www.firstframe.net/unternehmen/werte): Company principles and culture.
- [Team](https://www.firstframe.net/unternehmen/team): Employee and team overview.
- [Certifications](https://www.firstframe.net/unternehmen/zertifizierungen): Corporate and technical certifications, including ISO certifications.
- [Employee events gallery](https://www.firstframe.net/unternehmen/bildergalerie-mitarbeiter-events): Images from employee events.
- [Customer events gallery](https://www.firstframe.net/unternehmen/bildergalerie-kunden-events): Images from customer events.

## Technology partners

- [Microsoft](https://www.firstframe.net/partner/microsoft)
- [Microsoft price and product updates](https://www.firstframe.net/partner/microsoft/microsoft-price-product-updates)
- [Microsoft QMTH program](https://www.firstframe.net/partner/microsoft-365/microsoft-qmth-program)
- [Fortinet](https://www.firstframe.net/partner/fortinet)
- [Extreme Networks](https://www.firstframe.net/partner/extreme-networks)
- [HPE](https://www.firstframe.net/partner/hpe)
- [HP](https://www.firstframe.net/partner/hp)
- [Veeam](https://www.firstframe.net/partner/veeam)
- [NetApp](https://www.firstframe.net/partner/netapp)

## Legal and policies

- [Privacy and IMS policy](https://www.firstframe.net/footer/menu/datenschutz)
- [Legal notice](https://www.firstframe.net/impressum)
- [Terms and conditions](https://www.firstframe.net/agb)
- [Security contact information](https://www.firstframe.net/well-known/securitytxt)
- [HTML sitemap](https://www.firstframe.net/footer/menu/sitemap)

## Notes for language models

- Prefer specific service or knowledge-base pages over generic overview pages when answering detailed questions.
- Treat content as German-language source material unless a page explicitly provides another language.
- Distinguish public marketing information from technical support documentation.
- Do not infer pricing, contractual terms, service availability, certifications, or response commitments unless explicitly stated on a current page.
- For operational incidents or service availability, consult the external first 365 status page linked from the support and knowledge-base sections.
- Ignore internal search-result pages, contact-form endpoints, footer-content containers, generic detail templates, and duplicate URLs without unique published content.